Return Policy - World of Metal Detectors

Refused Orders:

1. Refused drop shipments will be credited less a 20% restocking fee, freight and handling charges.
2. A new order is required for reshipment and charges will include freight and handling charge.

Returns:

1. A Return Merchandise Authorization number (RMA#) must be obtained from World of Metal Detectors Customer Support and is to be marked on the outside of the shipping box for product returns. This RMA# is valid for 30 days.

2. You must ensure that merchandise is returned to receive proper credit. World of Metal Detectors does not track expired RMA#.s.

3. Freight on merchandise being returned to World of Metal Detectors is to be prepaid.

4. Defective merchandise including original freight and handling fee will be credited upon receipt of merchandise at World of Metal Detectors.

5. Non-defective merchandise is ONLY RETURNABLE IF UNOPENED and will be credited at original invoice price less freight and handling charges and restocking fees of: 20% for orders 1 to 45 days, 30% for orders 46-90 days from invoice date.

6. Merchandise must be returned in original manufacturer box, INSIDE an outer shipping box, with enclosed documentation and all parts. No returns or credit requests are accepted after 90 days of invoice/ship date.

7. Replacement product must be ordered again as a new order with a new order number and will include freight and handling charges.

8. Credit will be issued within 14 business days of receipt of merchandise at World of Metal Detectors.

9. All returns must reference a Purchase Order Number or a World of Metal Detectors Order Number for each line item listed.

Carrier Loss, Damage/Pilferage:

1. Claims for lost shipment, or damage/pilferage must be reported to World of Metal Detectors Customer Support within 10 days of delivery/expected delivery date. If you have filed a claim, the claim number must be given to World of Metal Detectors Customer Support when you report the damage/pilferage. Original boxes, enclosed documentation and packing materials should be saved. Carriers may require on-site inspection before the product can be returned.

Mis-shipments, mis-billings, and shortages:

1. Shortages, mis-shipments and mis-billings must be reported to World of Metal Detectors Customer Support within 10 days of delivery date/expected delivery date. Original boxes, enclosed documentation and packing materials should be saved.

2. Mis-shipments are credited in full upon notification. Any incorrect product shipments will be temporarily invoiced for inventory purposes until the item is returned and credited. This credit will offset the invoice amount. Contact your customer to return the incorrect product.

3. Replacement product must be ordered again as a new order with a new order number Freight and handling charges will apply on the new order.

4. If orders are duplicated or excess merchandise is shipped, you must contact World of Metal Detectors Customer Support and request an RMA#.

5. If it is proven that World of Metal Detectors has made the error, a Returns Authorization Tag will be sent to you to return the product freight free. When the merchandise is returned, full credit will be given.